Support
The Cross-Media Advertising Experts
Our product experts are available to help you rapidly resolve service issues with support plans designed to answer the needs of a variety of business environments and situations. From support professionals to product architects, all our staff members are on call to help solve any issues you might come across during the installation, implementation and regular usage of our On Demand Promotions (ODP) Suite.
Cross-Media Advertising Support at Every Stage
Depending on the stage your company is at in regards to implementing the ODP Suite, we offer flexible packages, as well as one-time support options, to answer your specific needs. All of our cross media advertising packages offer email and phone support but vary according to the hours during which the support is given and the maximum response time, as well as the number of incidents and company contacts. Our Gold and Platinum support packages also offer troubleshooting sessions, onsite reviews, monthly status calls and a dedicated account manager.
Cross-Media Advertising – Additional Information
For more information you can read our Four Steps on the Road to Successful Retail Promotions white paper, review the Benefits of using Retail Promotions Software or Contact Us via phone or email.